Start A Return

Here are the details of the SCALA USA return policy:

SCALA USA has 30 days warranty and all product must be returned within 30 days of purchase. Sale Items are non-returnable. You have 30 days from the date of delivery to return items for free for a full refund if the item is defective, damaged or the incorrect product

In the event that you “do not like” or “ordered the wrong product,” a return is possible as long as you bear all shipping costs plus a 15% restocking fee. 

We will respond to you with an RMA# (return merchandise authorization) within 24-48hrs. DO NOT SHIP/RETURN YOUR ORDER WITHOUT AN RMA#. We will refuse any shipment without an RMA number.

Please note that our RMA department will be available to process returns and exchanges on Weekdays during business hours. All refunds will be processed within 2 weeks of receipt of your order. Your patience will be appreciated 

Please Complete the Return Request Form Below or Let Us Know If You Need Further Help & Questions.

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